Burberry US  FF Employee Sale

<p>Please send photos of the tags and item(s)/order(s) you have received to the Customer Service team at&#xA0;<a href="mailto:usdigitalemployeesale@burberry.com" id="isPasted" style=" text-decoration: none;" title="mailto:usdigitalemployeesale@burberry.com">usdigitalemployeesale@burberry.com</a> so that we can look into this for you.&#xA0;</p>

Please send photos of the tags and item(s)/order(s) you have received to the Customer Service team at usdigitalemployeesale@burberry.com so that we can look into this for you.

I have received an incorrect/extra item or order, what can I do?

FAQs

Product Queries

Incorrect Item

DIGITAL BURBERRY EMPLOYEE SALES FAMILY AND FRIENDS FREQUENTLY ASKED QUESTIONS

Family and Friends Invite

Overview

How do I create an account on the Employee Sale site?

How do I log into the Digital Burberry Employee Sale?

Why did my registration fail and/or Why can I not log in?

Where will I find the Terms and Conditions?

How will I know if I have been given access?

Do I need to complete an acknowledgement form in order to access the sale?

Registration/log-in

New Joiners

I have registered on the Employee Sale, but I have not been approved.

How do I know my Employee Number?

Registration/Approved

I am unable to log into the Employee Sale website.

Site Maintenance

How do I access the sale?

It’s time of launch and the site isn’t live

Others are browsing the site but I cannot access the page

Accessing the Sale

Access Queries

The item I received is extremely defective and unusable, what can I do?

The item I received is missing a strap/belt, can I receive a replacement?

Product Quality

Is there a spending limit?

Spending Limits

Is there a limit to the number of products I can buy?

Product Limits

Spend & Product Limits

Do you accept gift cards?

When will my payment be taken?

Payment methods

I am trying to checkout but it’s not working?

Why are items disappearing from my Shopping Basket?

Checkout

Can I request gift-wrapping?

Gift Wrapping

Point Of Sale

Where can I get my items delivered?

What are the delivery options?

Delivery Options

"when will my order arrive" - 'When can I expect to receive my order?'

Can I track my order?

Delivery Timescale

Why have I received an email to say my order, or part of my order, has been cancelled?

My order has been lost in transit, what do I do?

My order/item has been lost and I want a replacement sent out.

Delivery Issues/Lost in Transit

Delivery Queries

I made a mistake with my order, who do I contact?

Cancellation/Amendment Request

Post Purchase

Do you accept returns?

How do I prepare and send my return?

Return Instructions

When will I get my refund?

Return Timescale

I am outside of the returns window, can I still return?

Return Window

Do you offer exchanges?

Exchanges

Returns Queries

I have received an incorrect/extra item or order, what can I do?Updated 7 months ago