Burberry US  FF Employee Sale

Please use this guide to find answers to the most common queries regarding the Digital Sale.&#xA0; &#xA0;In particular, please note that all individuals who have been invited to a Digital Burberry Employee Sale need to ensure that they have an account on the Employee Sale website and that they log-in to this once access to the sale is granted.&#xA0; All registrations must be completed by 8.00am on 4th June 2024.

Please use this guide to find answers to the most common queries regarding the Digital Sale. In particular, please note that all individuals who have been invited to a Digital Burberry Employee Sale need to ensure that they have an account on the Emp

DIGITAL BURBERRY EMPLOYEE SALES FAMILY AND FRIENDS FREQUENTLY ASKED QUESTIONS

FAQs

Overview

Family and Friends Invite

How do I create an account on the Employee Sale site?

How do I log into the Digital Burberry Employee Sale?

Why did my registration fail and/or Why can I not log in?

Where will I find the Terms and Conditions?

How will I know if I have been given access?

Do I need to complete an acknowledgement form in order to access the sale?

Registration/log-in

New Joiners

I have registered on the Employee Sale, but I have not been approved.

How do I know my Employee Number?

Registration/Approved

I am unable to log into the Employee Sale website.

Site Maintenance

How do I access the sale?

It’s time of launch and the site isn’t live

Others are browsing the site but I cannot access the page

Accessing the Sale

Access Queries

The item I received is extremely defective and unusable, what can I do?

The item I received is missing a strap/belt, can I receive a replacement?

Product Quality

I have received an incorrect/extra item or order, what can I do?

Incorrect Item

Product Queries

Is there a spending limit?

Spending Limits

Is there a limit to the number of products I can buy?

Product Limits

Spend & Product Limits

Do you accept gift cards?

When will my payment be taken?

Payment methods

I am trying to checkout but it’s not working?

Why are items disappearing from my Shopping Basket?

Checkout

Can I request gift-wrapping?

Gift Wrapping

Point Of Sale

Where can I get my items delivered?

What are the delivery options?

Delivery Options

"when will my order arrive" - 'When can I expect to receive my order?'

Can I track my order?

Delivery Timescale

Why have I received an email to say my order, or part of my order, has been cancelled?

My order has been lost in transit, what do I do?

My order/item has been lost and I want a replacement sent out.

Delivery Issues/Lost in Transit

Delivery Queries

I made a mistake with my order, who do I contact?

Cancellation/Amendment Request

Post Purchase

Do you accept returns?

How do I prepare and send my return?

Return Instructions

When will I get my refund?

Return Timescale

I am outside of the returns window, can I still return?

Return Window

Do you offer exchanges?

Exchanges

Returns Queries

DIGITAL BURBERRY EMPLOYEE SALES FAMILY AND FRIENDS FREQUENTLY ASKED QUESTIONSUpdated 10 months ago